Privacy Policy

Effective February 2021

Policy purpose

We at RationalFX are committed to protecting your privacy and this privacy policy sets out the use we make of any your information that we may obtain by the use of our Website.

This policy (together with our user terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, through our Website or App will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our Website or using our App, you are accepting and consenting to the practices described in this policy. We are committed to the protection and privacy of any shared personal information by meeting the aims and objectives of the principles of the GDPR.

What is personal data?

We collect information about you in a range of forms, including personal data. As used in this Policy, “Personal Data” is as defined in the GDPR, this includes any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

What we collect

You may give us information about you by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes (but is not limited to) information you provide when you register to use our Website or App, transfer money using our Website or App and when you report a problem with our Website or App.

The information you give us may include:

  • Name, address, job title and email address
  • Date of birth
  • Phone number
  • Financial and credit card information
  • Payment reason
  • Geographic location
  • Copies of identification
  • Proof of address

We may collect, store and use the following information about your computer, mobile device or other item of hardware through which you access the website:

Your visits to and use of the Website (including without limitation your IP address, geographical location, browser/platform type and version)

  • Internet Service Provider
  • Operating system
  • Referral source/exit pages
  • Length of visit
  • Page views
  • Website navigation and search terms that you use

We will at all times minimise the collection and use of personal data to what is necessary to administer our business and deliver services to you. In order to process your requests and transactions we will use the information provided by you.

What we do with the information we gather

The main reason we use this information is to provide you with both an improved website experience and details about our products and services, but we (or third-party data processors, agents and sub-contractors acting on our behalf) may also use the following information:

  • To help us perform our services;
  • To assess the risk of performing our services;
  • To enable us to enforce our rights under our terms and conditions if necessary;
  • To administer our Website or App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our products and services;
  • As part of our efforts to keep our Website and App safe and secure;
  • For promotional purposes including, without limitation, to share the personal data with businesses in our group and with selected third parties whom we believe have products or services that may be of interest to you;
  • From time to time, we may also use your information to contact you for market research purposes; and from any of your activities in connection with your use of our Services.
  • To develop new and improved products and services, including market research and product analysis – we will use cookies to personalise your next visit to our websites and apps, and to measure volumes and patterns of website/app usage. Full information can be found in our Cookie Policy here. We will do this on the basis of our legitimate interests.
  • To keep you informed about relevant products, special offers and market news until you tell us otherwise. You are free to opt out of receiving marketing communications from us at any time by one of the options set out in the ‘Managing your marketing preferences’ section
  • We may combine the information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.

Links to other websites

Our Website or App may, from time to time, contain links to and from the Websites of our partner networks and affiliates. If you follow a link to any of these Websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies Act 2006.

We may share your information with the following selected third parties including:

  • Our banking partners;
  • Our IT service providers;
  • sub-contractors or sub-processors for the performance of any contract we enter into with them or you;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site;
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If RationalFX or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of RationalFX , our customers, or others.

Do we process your personal data outside the EEA?

The data that we collect from you may also involve transfer of your personal data to any country, including countries outside the European Economic Area, but that in those cases, except where the relevant country has been determined to ensure an adequate level of data protection by the European Commission or we need to make the transfer in order to perform a contract concluded in your interests, we will ensure that the transferred personal data is protected by a data transfer agreement in the appropriate standard form approved for this purpose by the European Commission or by a binding legal agreement (and that further details of these transfers and copies of these agreements are available from us on request). It may also be processed by our staff operating outside the EEA who work for us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

How do we make sure your personal data stays secure?

We use industry standard physical and procedural security measures to protect information from the point of collection to the point of destruction. This includes encryption, firewalls, access controls, policies and other procedures to protect information from unauthorised access.

Where data processing is carried out on our behalf by a third party, we take steps to ensure that appropriate security measures are in place to prevent unauthorised disclosure of personal data.

Despite these precautions, however, we cannot guarantee the security of information transmitted over the Internet or that unauthorised persons will not obtain access to personal data. In the event of a data breach, Rational FX have put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where we are required to do so.

How long is your personal information retained?

We will only retain your personal data for as long as is necessary for providing our service to you and as long as we have a clear business purpose and lawful basis.

The criteria we use for retaining different types of personal data, includes the following:

  • Information period
  • General queries – when you make an enquiry or contact us by email or telephone, we will retain your information for as long as necessary to respond to your queries. After this period, we will not hold your personal data for longer than 1 year if we have not had any active subsequent contact with you and there is not legitimate interest.
  • Direct marketing – where we hold your personal data on our database for direct marketing purposes We will retain your information for no longer than 2 years if we have not had any active subsequent contact with you and there is not legitimate interest.
  • Legal and regulatory requirements We may need to retain personal data for up 7 years after we cease providing services and products to you were necessary to comply with our legal obligations, resolve disputes or enforce our terms and conditions.

What are cookies?

Cookies are small text file stored on your computer or internet-enabled device when you visit a website. This enables the website to recognise you should you re-visit the site at a later date.