Frequently Asked Questions for Individuals

Security and FAQs

Here you will find the answers to the most frequently asked questions.

Can’t find what you’re looking for? Get in contact with our private desk who will be happy to answer any questions you may have. Call 020 7220 8167 or email privatedesk@rationalfx.com.

How does it work?

Sending money is easy and transparent with RationalFX. In just 3 steps, you can send money to more than 170 countries around the world.

  • Open an online account for free.
  • Book a deal online or with one of our friendly currency specialists.
  • Pay for your transaction by either bank transfer or card payment (limits apply).
  • Have us process your payment onto your beneficiary provided.

Click here to open an account

How long will my bank-to-bank transfer take?

This depends on how long your funds take to reach us. Once your funds have been cleared, we will transfer the required currency to the recipient’s bank account.

We can offer a same day and next working day transfer service for selected currencies. The timings of your transaction will be advised when you initiate the payment.

Different currencies and time zones may vary the time for the funds to reach and be cleared by the designated bank.

How can I provide my beneficiaries’ details?

If you’re liaising with our currency specialists over the phone, you can provide your beneficiary details then. If you’re transferring money using our online platform, you’ll have the option to add a beneficiary.

What costs may occur during the transaction?

We are always open and transparent about any fees that you may encounter. There main types of fees are:

  • Transfer fees

This will be charged on any payments made through our online platform. The fee amount varies depending on the currencies and countries involved. We aim to keep transfer fees as low as possible and only charge a small online transaction fee of £4 or €5 (or equivalent in your sending currency), and this is waived when using our Regular Payment service.

  • Debit/credit card payment fees

All personal card payments from a non-EU/EEA country will have an additional surcharge of 2.3%.

For more information about transfer fees, please visit our fees and charges page.

  • External fees

Some payments go via an intermediary bank, we advise you ask your beneficiary to liaise with their bank regarding any intermediary/beneficiary bank fees.

How does RationalFX save me money?

RationalFX is an Independent commercial foreign exchange provider. This means that we buy the currency in bulk from the market at “wholesale rates” and then pass on the price benefit to our clients. This could mean a saving from a hundred to several thousand pounds (depending on the amount you purchase). RationalFX provides you foreign exchange at “commercial rates” as opposed to “tourist rates” that you get from your high street banks.

How can I pay for my transfer?

To process your transaction and send money to your beneficiary, we need to receive your payment first.  

You can pay RationalFX using these methods:

  • Bank Transfer
  • Debit or Credit card (only available on the online platform)

Your chosen payment method must be registered under the name of the RationalFX account holder. We accept third party payments if they have been approved by us prior to the payments. Please see our terms and conditions for more information about this.

Payments by bank transfer

Once your payment has been confirmed, we will send you a confirmation email which contains our account details.

If you live in Europe, you can process your payment to our UK bank account using a SEPA bank transfer. Additionally, we do have accounts based in certain countries in Europe and a local transfer would apply. If you are based outside of the UK you will need to send us an international payment.

Please note, GBP usually credits our account the same working day and all other major currencies can take 1-2 working days, please note these time scales can vary depending on the time funds are received by us.

Payments by debit or credit card

You can only make card payments through our online platform. Please be advised we have a maximum limit of £5,000 or equivalent to pay by debit/credit card.

Additional fees may apply if you pay by card, depending on the type of card and the country you are paying from. Please refer to the ‘What costs may occur during the transaction?’ section of this page.

What does it mean to be registered by HMRC?

We are registered as a Money Service Business (MSB) with HM Revenue and Customers (HMRC) under the Money Laundering Regulations 2017. This means we are annually audited to make sure we have robust measures in place to combat money laundering and are fully compliant with our legal and regulatory obligations.

How will you deliver the money to my recipient?

We offer a next working day service for all major currencies to anywhere in the world.

We will deliver the money on the bank account you have provided to us. Once your recipient bank details registered in our system, we’ll be able to recur your payments without asking new information.

Why do I need to verify my account?

As a company authorised by the Financial Conduct Authority and HMRC we follow anti-money laundering guidelines and regulations. To do this, we need to confirm your identity so we can comply with our anti-money laundering policies to protect both our business and our clients.

How do I verify my account?

We need a clear copy of the document(s) below, clearly showing your details and the expiry date. These should match the details you provided when creating an account. To verify your account, please login to your account and upload these documents under ‘verify account’.

A valid ID document can be:

  • Passport
  • Photo card driving licence
  • National ID Card
  • EEA / EU national resident permit

A valid proof of address can be:

  • Bank statement or utility bill (dated within the last 3 months)
  • Valid photo card driving licence
  • Tenancy Agreement from a lettings agency
  • Local Authority Tax Bill
  • Correspondence from a regulated financial sector firm (dated within the last 3 months)
  • Correspondence from your Solicitor or Accountant (dated within the last 3 months)
  • Valid National ID Card
  • Proof of trading address (sole traders only – dated within the last 3 months)

How long will it take to verify my account?

It typically takes less than 24 hours to verify your business account, providing you have all the required documents to hand. Otherwise, the verification process can take up to three working days.

Cancelling an online transaction

If you for any reason you need to cancel a transaction, you may do so by logging into your RationalFX account and selecting the cancel option on your list of transactions.

If you can’t see the cancellation option, your currency has already been booked – please contact our Customer Support Team to discuss your options: support@rationalfx.com, or call  +44 20 7220 8181.

Cancellations fees may apply as per our terms and conditions.

What are SEPA transfers?

Single Euro Payments Area is the method for cross-border euro bank transfers. SEPA payments are available in all EU countries and countries which support euro transfers.

You won’t see any difference between a local and a SEPA bank transfer. Our SEPA account is in the UK. We display the bank details on the confirmation page and in the confirmation email you receive at the end of your transaction.

SEPA payments are free and usually your bank won’t charge you for this transfer. We recommend to always check with your bank before making a payment.

RationalFX will send the money to your recipient once your payment is received.


Why choose RationalFX?

Based in the heart of London’s financial district Canary Wharf, RationalFX has traded over $10billion in currencies across the globe. Take advantage of our competitive exchange rates, market expertise, suite of FX products and online payment platform when you make bank to bank transfers in over 50 currencies worldwide.

Whatever your reason for making overseas payments, we’re confident our currency specialists can save you time and money while providing peace of mind. Call our team now on: +44 20 7220 8181