It has come to our attention that an unauthorised firm has cloned the website content of Rational Foreign Exchange LTD. Please be advised that Rational Foreign Exchange LTD has no connection to the unauthorised entity, and we advise customers to check the Financial Conduct Authority (‘FCA’) register to verify our firm’s details.

Please only contact Rational Foreign Exchange LTD using the contact information provided on the FCA register or the contact details listed on this website. If you’ve been scammed or contacted by an unauthorised firm – or a firm you suspect is not legitimate – you can report this to us at [email protected] and the FCA by contacting their Consumer Helpline on 0800 111 6768.

Scammers will often pretend to be from a legitimate firm like us; if you suspect you have been scammed, contact ActionFraud, the UK’s national reporting centre for fraud and cybercrime, on 0300 123 2040.

Essentially, the IR35 legislation (Off-Payroll) helps to ensure people who are employed by a company or person, such as contractors, freelancers and so on, pay taxes. This piece of legislation is very complex and is vital for companies that implement payroll or provide payroll services.

IR35 could apply if a worker or contractor provides services through a limited company, a partnership, a personal service. For more information, click here.

We are always open and transparent about any fees that you may encounter. There main types of fees are:

• Transfer fees

This will be charged on any payments made through our online platform. The fee amount varies depending on the currencies and countries involved. We aim to keep transfer fees as low as possible and only charge a small online transaction fee of £4 or €5 (or equivalent in your sending currency), and this is waived when using our Regular Payment service.

• Debit/credit card payment fees

All personal card payments from a non-EU/EEA country will have an additional surcharge of 2.3%.

For more information about transfer fees, please visit our fees and charges page.

• External fees

Some payments go via an intermediary bank, we advise you ask your beneficiary to liaise with their bank regarding any intermediary/beneficiary bank fees.

We are registered as a Money Service Business (MSB) with HM Revenue and Customers (HMRC) under the Money Laundering Regulations 2017. This means we are annually audited to make sure we have robust measures in place to combat money laundering and are fully compliant with our legal and regulatory obligations.

Single Euro Payments Area is the method for cross-border euro bank transfers. SEPA payments are available in all EU countries and countries which support euro transfers.

You won’t see any difference between a local and a SEPA bank transfer. Our SEPA account is in the UK. We display the bank details on the confirmation page and in the confirmation email you receive at the end of your transaction.

SEPA payments are free and usually your bank won’t charge you for this transfer. We recommend to always check with your bank before making a payment.

RationalFX will send the money to your recipient once your payment is received.

If you for any reason you need to cancel a transaction, you may do so by logging into your RationalFX account and selecting the cancel option on your list of transactions.

If you can’t see the cancellation option, your currency has already been booked – please contact our Customer Support Team to discuss your options: [email protected]/, or call  +44 20 7220 8181.

Cancellations fees may apply as per our terms and conditions.

Yes. If you are liaising with one of our team, funds need to be sent into our account on the date specified.

No, for security reasons we can only offer one account per person.

Login to your online account. Your settings > Login details.

It typically takes less than 24 hours to verify your business account, providing you have all the required documents to hand. Otherwise, the verification process can take up to three working days.

RationalFX is authorised by the Financial Conduct Authority for the Provision of Payment.

The role of the FCA includes protecting consumers and regulating the financial industry to ensure companies are transparent and adhere to their principles for good practice.

You can find out more about the FCA here.

If you can’t find your country in the registration form when you create an account, this means that RationalFX do not support this country.

Please note, sending money from the US is not supported by RationalFX.

To process your transaction and send money to your beneficiary, we need to receive your payment first.  

You can pay RationalFX using these methods:

• Bank Transfer
• Debit or Credit card (only available on the online platform)

Your chosen payment method must be registered under the name of the RationalFX account holder. We accept third party payments if they have been approved by us prior to the payments. Please see our terms and conditions for more information about this.

Payments by bank transfer

Once your payment has been confirmed, we will send you a confirmation email which contains our account details.

If you live in Europe, you can process your payment to our UK bank account using a SEPA bank transfer. Additionally, we do have accounts based in certain countries in Europe and a local transfer would apply. If you are based outside of the UK you will need to send us an international payment.

Please note, GBP usually credits our account the same working day and all other major currencies can take 1-2 working days, please note these time scales can vary depending on the time funds are received by us.

Payments by debit or credit card

You can only make card payments through our online platform. Please be advised we have a maximum limit of £5,000 or equivalent to pay by debit/credit card.

Additional fees may apply if you pay by card, depending on the type of card and the country you are paying from. Please refer to the ‘What costs may occur during the transaction?’ section of this page.

If you’re liaising with our currency specialists over the phone, you can provide your beneficiary details then. If you’re transferring money using our online platform, you’ll have the option to add a beneficiary.

RationalFX can send money to over 170 countries in over 50 different currencies. To check which currencies we offer, take a look at Our Currencies page.

RationalFX is an independent commercial foreign exchange provider. Trading millions of pounds a day ensures our banking counter parties offer us their  ‘wholesale rates’, allowing us to pass on the price benefit to our clients. Depending on the currency amount purchased, this could mean that you save from a few to several thousand pounds. RationalFX provides you with ‘commercial rates’ as opposed to the ‘tourist rates’ typically found at conventional high street banks.

You can only make card payments through our online platform. Please be advised we have a maximum limit of £5,000 or equivalent to pay by debit/credit card.

Additional fees may apply if you pay by card, depending of the type of card and the country you are paying from. Please refer to the ‘What costs may occur during the transaction?’ section above.

Once your payment has been confirmed, we will send you a confirmation email which contains our account details.

If you live in Europe, you can process your payment to our UK bank account using a SEPA bank transfer. Additionally, we do have accounts based in certain countries in Europe and a local transfer would apply. If you are based outside of the UK you will need to send us an international payment.

Please note, GBP usually credits our account the same working day and all other major currencies can take 1-2 working days, please note these time scales can vary depending on the time funds are received by us.

To process your transaction and send money to your beneficiary, we need to receive your payment first.  

You can pay RationalFX using these methods:

• Bank Transfer
• Debit or Credit card (only available on the online platform)

Your chosen payment method must be registered under the name of the RationalFX business account holder. We accept third party payments if they have been approved by us prior to the payments. Please see our terms and conditions for more information about this.

We are always open and transparent about any fees that you may encounter. There main types of fees are:

1. Transfer fees
   This will be charged on any payments made through our online platform. The fee amount varies depending on the currencies and countries involved. We aim to keep transfer fees as low as possible and only charge a small online transaction fee of £4 or €5 (or equivalent in your sending currency), and this is waived when using our Regular Payment service.
   
2. Debit/credit card payment fees
   All personal card payments from a non-EEA country will have an additional surcharge of 2.3%.
   For more information about transfer fees, please visit our fees and charges page.
   
3. External fees
   Some payments go via an intermediary bank, we advise you ask your beneficiary to liaise with their bank regarding any intermediary/beneficiary bank fees.